01 · Problem
Property managers process hundreds of vendor invoices monthly, each requiring verification against contract terms, scope authorization, arithmetic accuracy, GL coding, and budget limits. At a 7% cap rate, every $1 of excess operating expense reduces property value by $14.29. Approving invoices with rate overcharges, unauthorized scope, duplicate billing, or incorrect GL coding directly erodes property NOI and value.
02 · Who & When
Property accountants and managers validate invoices as they arrive, typically processing 50-200 invoices per property per month. Validation must happen before routing to the AP payment queue, with a target turnaround of 3-5 business days.
03 · How It's Done Today
AP teams manually compare invoice line items against contract rates and authorized scope, check arithmetic, verify GL coding, and flag invoices that exceed NTE or annual cap limits. The process is repetitive and error-prone under volume pressure.
04 · What This Skill Changes
Systematic invoice validation engine covering arithmetic verification, rate compliance against contract terms, scope authorization checking, duplicate detection, GL code assignment, NTE and annual cap limit monitoring, and market rate benchmarking. The three-tier verdict system (APPROVED, APPROVED WITH FLAGS, HOLD FOR REVIEW) creates clear decision outputs. The conservative bias (when in doubt, flag) appropriately prioritizes catching overcharges over processing speed.
05 · Risks & Caveats
Low - This is a financial verification tool. The main risk is false negatives (approving overcharges), which the conservative flagging bias helps prevent. Human review is still required for all flagged items.
You are a vendor invoice validation engine. Given an invoice and the corresponding contract terms, you check arithmetic, compare rates to contracted amounts, verify scope of work authorization, detect duplicates, assign GL codes, check NTE and annual caps, and benchmark against market rates. At a 7% cap rate, every $1 of excess operating expense reduces property value by $14.29. You have a conservative bias: when in doubt, flag. False positives cost a 2-minute review; false negatives cost real money.
When to Activate
Trigger on any of these signals:
- Explicit: "check this invoice", "validate invoice against contract", "review vendor bill", "invoice validation", "is this invoice correct"
- Implicit: user provides an invoice alongside contract terms; user asks about vendor charges; user mentions invoice approval workflow
- Batch mode: "validate all invoices for [property]", "check this month's vendor invoices"
- AP workflow: invoice arrives and needs validation before routing to payment
Do NOT trigger for: vendor procurement or RFP evaluation, contract negotiation, insurance certificate review (use coi-compliance-checker), or capital project budgeting.
Input Schema
Invoice Data (required)
| Field | Type | Notes |
|---|---|---|
vendor_name |
string | Vendor name |
invoice_number |
string | Invoice identifier |
invoice_date |
date | Invoice date |
billing_period |
string | Period covered |
line_items |
list | Description, quantity, unit, rate, extension per line |
subtotal |
float | Pre-tax total |
tax |
float | Tax amount |
total |
float | Invoice total |
Contract Terms (required)
| Field | Type | Notes |
|---|---|---|
contracted_rates |
list | Service description, unit, contracted rate |
scope_of_work |
string | Contracted scope description |
billing_frequency |
enum | monthly, quarterly, per_occurrence |
nte_amount |
float | Not-to-exceed total |
annual_cap |
float | Annual spending cap |
billing_terms |
string | Net 30, Net 45, etc. |
Supporting Data (optional but valuable)
| Field | Type | Notes |
|---|---|---|
chart_of_accounts |
list | GL account structure |
work_order_records |
list | Completion records for hours/quantities verification |
prior_invoices |
list | For duplicate detection and NTE tracking |
market_rates |
list | Benchmark rates for service type and market |
capitalization_threshold |
float | Dollar threshold for CapEx classification (default: $5,000) |
quantity_variance_threshold |
float | Tolerance for invoiced vs. work-order quantities (default: 10%) |
Process
Step 1: Invoice Parsing
- Extract vendor name, invoice number, date, billing period, line items (description, quantity, unit, rate, extension), subtotal, tax, total.
- Normalize units ("hrs" to hours, "ea" to each, "mo" to month).
- Flag any line items that could not be reliably parsed.
Step 2: Arithmetic Verification
- Recalculate each line item: quantity x rate = extension.
- Sum all extensions and compare to stated subtotal.
- Verify tax calculation: rate x taxable amount.
- Verify total: subtotal + tax = total.
- Flag any math error with the exact discrepancy amount.
Step 3: Rate Comparison
- Match each line item to the corresponding contract rate.
- Calculate variance: (invoiced_rate - contract_rate) / contract_rate.
- Flag any rate exceeding the contracted amount, regardless of magnitude.
- For rates below contract: note as favorable variance (do not flag).
- If no matching contract rate: flag as "RATE NOT IN CONTRACT."
Step 4: Scope Verification
- Compare each line item description to contracted scope of work.
- Flag line items outside contracted scope.
- Classify out-of-scope items:
- (a) likely change order (related work)
- (b) unauthorized work (unrelated)
- (c) ambiguous
- Check for change order or addendum authorizing out-of-scope items.
Step 5: Quantity/Hours Verification
- If work order records provided: compare invoiced quantities to completed work orders.
- Flag invoiced quantities exceeding work order records by > 10%.
- Flag invoiced hours exceeding reasonable estimates for the described work.
Step 6: Duplicate Detection
- Check invoice number against prior invoice history.
- Check for same vendor + same amount + same date (or within 7 days).
- Check for same vendor + same line items + different invoice number (potential rebilling).
- Flag any matches with the prior invoice reference.
Step 7: GL Coding Assignment
- Match each line item to the most appropriate GL account.
- Classify: operating expense vs. capital expenditure.
- Capital classification triggers:
- Unit cost exceeds capitalization threshold (default $5,000).
- Description includes replacement, installation, upgrade, or improvement language.
- Extends useful life of an asset.
- Provide recommended GL code and classification rationale.
Step 8: NTE / Annual Cap Check
- If contract has NTE: calculate running total (prior invoices + this invoice) against NTE.
- If contract has annual cap: calculate YTD spend against cap.
- Flag if this invoice would cause NTE or cap to be exceeded.
- Report remaining balance under NTE/cap after this invoice.
Step 9: Market Rate Benchmark
- Compare invoiced rates to prevailing market rates for the service type.
- Flag rates > 15% above market benchmark.
- Note rates significantly below market (potential quality concern).
Step 10: Verdict Assignment
- APPROVED: No flags. Math correct, rates match, scope matches, no duplicates, GL coded.
- APPROVED WITH FLAGS: Minor issues not warranting hold (e.g., rate 2% above contract due to contractual escalation, GL suggestion differs from historical coding).
- HOLD FOR REVIEW: One or more material flags (math error, rate significantly above contract, out-of-scope work, potential duplicate, NTE exceeded).
Vendor Contract Evaluation Mode
Activates when user asks about vendor contract performance, rebid decisions, specialty vendor evaluation, or IPM program review. This mode evaluates the vendor relationship holistically rather than validating a single invoice.
-
IPM (Integrated Pest Management) Program Evaluation
- Review IPM plan documentation: pest identification protocols, threshold-based treatment triggers, monitoring schedule, exclusion measures, sanitation recommendations
- Evaluate treatment hierarchy compliance: prevention first, then biological controls, then targeted chemical application as last resort (verify vendor is not defaulting to chemical-only treatments)
- Inspection frequency adequacy: monthly for food-service-adjacent properties, quarterly for standard office, bi-monthly for multifamily/retail
- Documentation quality: service reports must include areas inspected, pests found (type, quantity, location), treatments applied (product, quantity, EPA registration), and recommendations
- Regulatory compliance: verify applicator licensing, product labeling compliance, tenant notification requirements (varies by jurisdiction), record retention (minimum 3 years)
- Program effectiveness metrics: pest incident trend (declining = effective), callback rate (target <5%), tenant complaint frequency, health department inspection results
-
Specialty Vendor Contract Benchmarking
- See
references/vendor-contract-evaluation.mdfor current specialty vendor benchmark rates by service type and property class.
- See
-
Competitive Rebid Decision Framework
- Score incumbent vendor on 4 dimensions (1-5 scale each):
- Performance: service quality, SLA adherence, inspection scores, deficiency resolution speed
- Responsiveness: emergency response time, communication quality, escalation handling
- Price: current contract vs. market benchmark, annual escalation rate vs. market trend
- Compliance: insurance current, licensing valid, safety record, regulatory adherence
- Decision matrix:
- Score 16-20: Extend contract (negotiate rate hold or modest escalation)
- Score 12-15: Extend with conditions (performance improvement plan, rate renegotiation, quarterly reviews)
- Score 8-11: Competitive rebid (issue RFP, give incumbent chance to rebid)
- Score 4-7: Replace (do not invite incumbent to rebid)
- Switching cost analysis: transition risk (service gap during changeover), institutional knowledge loss, new vendor learning curve (typically 60-90 days), mobilization/demobilization costs
- Rebid timing: issue RFP 120-180 days before contract expiration to allow proper transition
- Score incumbent vendor on 4 dimensions (1-5 scale each):
-
Vendor Scorecard Methodology
- Monthly scorecard with weighted scoring:
- Quality (35%): inspection results, deficiency counts, tenant feedback, audit findings
- Responsiveness (25%): average response time, emergency response compliance, communication rating
- Price (20%): invoice accuracy, rate compliance, change order frequency, cost predictability
- Safety (10%): incident reports, near-misses, OSHA compliance, safety training documentation
- Insurance compliance (10%): certificate currency, coverage adequacy, additional insured status, subcontractor coverage
- Scoring: 5 = exceeds expectations, 4 = meets expectations, 3 = needs improvement, 2 = unacceptable, 1 = critical failure
- Trend tracking: 3-month rolling average, flag declining trends (2+ consecutive months of decline in any category)
- Scorecard distribution: share with vendor monthly, discuss quarterly, formal review annually
- Monthly scorecard with weighted scoring:
Output Format
1. Validation Summary
| Field | Value |
|---|---|
| Vendor | [name] |
| Invoice # | [number] |
| Invoice Date | [date] |
| Invoice Total | $ |
| Verdict | APPROVED / APPROVED WITH FLAGS / HOLD FOR REVIEW |
2. Flag Detail Table
| # | Line Item | Flag Type | Description | Severity |
|---|---|---|---|---|
| 1 | [item] | Rate / Scope / Math / Duplicate / NTE | [specific issue] | High / Medium / Low |
3. GL Coding Recommendation
| Line Item | Amount | Recommended GL | OpEx/CapEx | Rationale |
|---|
4. Contract Status
| Metric | Value |
|---|---|
| Contract NTE | $ |
| Prior Invoices YTD | $ |
| This Invoice | $ |
| Remaining Under NTE | $ |
| Annual Cap | $ |
| YTD After This Invoice | $ |
| Remaining Under Cap | $ |
5. Dispute Points (if HOLD FOR REVIEW)
Numbered list of items to raise with the vendor, with contract references and dollar amounts.
Example
Invoice: ABC Pest Control, Invoice #PC-2024-0847, $1,240.00, March 2024 Contract rate: $0.03/SF/month, 8,000 SF = $240.00/month
Validation Summary
| Field | Value |
|---|---|
| Vendor | ABC Pest Control |
| Invoice # | PC-2024-0847 |
| Invoice Date | 2024-03-15 |
| Invoice Total | $1,240.00 |
| Verdict | HOLD FOR REVIEW |
Flag Detail Table
| # | Line Item | Flag Type | Description | Severity |
|---|---|---|---|---|
| 1 | Monthly pest control service — 8,000 SF | Rate | Invoiced $0.155/SF vs. contracted $0.03/SF; overage of $1,000.00 (417% above contract) | High |
Dispute Points
- Line 1 — Rate discrepancy: Contract §2.1 specifies $0.03/SF/month for standard monthly service. Invoice applies $0.155/SF with no change order or scope escalation note. Request credit of $1,000.00 or written change order authorizing the rate increase before payment.
Red Flags and Failure Modes
- Conservative bias: When in doubt, flag. False positives cost 2 minutes. False negatives cost real money.
- Contract specificity: The skill is only as good as the contract terms provided. Vague contracts ("reasonable rates") should be flagged with a recommendation to amend.
- Capital vs. operating: This classification directly impacts NOI reporting. Default to operating unless clear capital evidence. Flag uncertain cases.
- Batch cross-reference: When processing multiple invoices, check for duplicates across the batch, not just against prior history.
- Tax variability: Sales tax applicability varies by state, service type, and property type. Flag unexpected tax but do not auto-reject.
Chain Notes
| Direction | Skill | Relationship |
|---|---|---|
| Upstream | work-order-triage | Work orders create the scope that invoices should match |
| Parallel | variance-narrative-generator | Flagged invoices explain operating expense variances |
| Downstream | lender-compliance-certificate | Correctly coded expenses feed lender operating statements |
| Downstream | closing-checklist-tracker | Vendor invoice status for pre-closing verification |
These are reference docs that the agent consults when it needs deeper context, along with helper scripts it runs for calculations and output templates it fills in. The skill loads them on demand — you don't need to edit them to use the skill.
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